Order confirmation
Submitting a cart enquiry does not charge you or create a completed order. We will confirm product availability, final pricing, delivery destination, shipping cost and the next payment step before accepting the order.
Shipping
Available destinations and delivery estimates depend on where the order is going and the production schedule. We will provide an estimate before the order is finalized. Delivery dates are estimates rather than guarantees, and carrier or customs delays may occur after dispatch.
Changing or cancelling an order
Contact us as soon as possible if an order needs to change. Because labels may be prepared for a specific pack or name, changes may not be possible once production has started. We will explain the status before taking further action.
30-day returns
Contact us within 30 calendar days after delivery if you want to request a return. Tell us the order details, reason for the request and whether the labels have been used, applied or activated. We will confirm eligibility and provide return instructions before anything is sent back.
Incorrect, damaged or defective products
If the wrong product arrives, the shipment is damaged or the labels appear defective, email photographs and the order details to support@contactmyparent.com. We will review the issue and arrange an appropriate replacement, correction or refund.
Refunds
Approved refunds are returned to the original payment method where possible. Processing time after approval depends on the payment provider. Original delivery charges and return costs are handled according to the reason for the return and any rights provided by applicable law.
Contact
Start a shipping or return request at support@contactmyparent.com. Please include the name used for the order and enough information for us to identify it.